important
Policies
Please take time to read this page thoroughly before contacting me about a commissioned piece or placing an online order.
Custom
Orders
A non-refundable deposit is required of all commissions in order to secure your place in line. Acceptable payment methods include paypal, credit/debit cards as well as money orders. Applicable tax will be applied to orders during checkout. Should you choose to cancel your custom order at any time, the down payment can be exchanged for store credit.
Once your order is nearing completion, you will be provided with a link to the remaining balance. Items will be shipped via USPS Priority unless otherwise requested. Signature confirmation will be added to all orders over $500
Commissions that have been personalized with brands or initials are non-returnable. All other orders must be returned in their original, unused, and unaltered condition within 14 days of receipt in exchange for store credit. Credit will be issued once I have received the item(s) and confirmed the condition.
Wait time can vary from 3-8 months depending on the time of year. Please be patient as I complete each piece in the order it was placed.
Lay-Buy
Layaway Plans
This Layaway service allows customers to reserve merchandise with a required minimum 30% deposit down (towards purchase price). Items put on layaway will be held until the balance is paid off in full. A payment plan of every two weeks is suggested but can be paid sooner. All layaway must be paid in full to Western Skies Handmade within the time chosen at purchase (up to 90 days), or the merchandise will be relisted for sale.
All money, including deposits are non-refundable and will be applied as store credit if the Layaway is canceled for any reason. Failure to make payments on time will result in a forfeiture of purchase item(s) as well as any previously completed payments. If you will be unable to make a payment, please contact me prior to the payment date to make arrangements.
Sale items and promo codes are not applicable to layaway
Layaway sales are final.
Ready to ship
Online purchases
Please take the time to read product descriptions carefully before making purchases online. Dimensions and detailed descriptions are carefully provided to you.
Orders placed online will be shipped within 1-5 business days using the customer's preferred shipping method (selected at checkout). All orders over $500 will include signature confirmation.
Merchandise may be returned for store credit. To be eligible, they must be returned within 14 days of receipt in their original, unused and unaltered conditon. Customer is responsible for return shipping. I would recommend purchasing additional insurance and tracking to ensure it is returned safely. Store credit will be issued once the merchandise has been received and its condition confirmed.
Merchandise purchased in person at a show can also be exchanged or store credit as long as it is returned in its original, undamaged state within 14 days of purchase.
