Shipping policy

Order Processing & Authentication
Every item undergoes a final quality inspection before secure packaging.
  • Ready-to-Ship Bags: Dispatched within 2–3 business days.
  • Made-to-Order / Custom Orders: Timeline discussed in Commission Contract.
Premium Packaging
  • Dust Bags & Boxes: All handbags are placed in a velvet dust bag.
  • Outer Box: Items ship in a discreet, unmarked heavy-duty outer box to prevent theft or profiling during transit.
  • Paper & Padding: Acid-free textured kraft paper is used to maintain the structure of the bag. [1, 2]
Shipping Rates & Delivery Restrictions
To protect your luxury purchase, we utilize premium couriers with strict security measures. [1, 2]
  • Domestic Delivery: Shipped via USPS, FedEx, or UPS Express (2–5 business days).
  • Mandatory Signature: All deliveries require an adult signature. Packages cannot be left at the door.
International Shipping & Duties
We occasionally accept international orders to select global destinations.
  • Delivery Window: International transit takes 5–14 business days via DHL Express.
  • Duties and Taxes: All international shipments are sent DDU (Delivered Duty Unpaid).
  • Buyer Responsibility: You are solely responsible for local import duties, VAT, and customs clearance fees.
  • Refused Shipments: If a shipment is refused due to customs fees, original shipping costs and return fees will be deducted from your refund. [1, 2, 3, 4, 5]
Lost, Stolen, or Damaged Items
  • Transit Insurance: Every luxury parcel is fully insured during transit until signed for.
  • Damage Claims: Inspect your package immediately upon delivery. Report any outer box damage to the courier before signing.
  • Unboxing Video: We highly recommend filming an unboxing video to verify the bag's pristine arrival condition for insurance claims. [1]